Terms & Conditions –

  1. CONTRACT

The Contract to hire the accommodation shall be between the Hirer and the Owner of the accommodation and not Rumsey Holiday Homes Ltd (RHH) who act solely in the capacity of booking agents on behalf of the owner. A binding Contract exists when confirmation of the booking has been posted/emailed to the applicant by RHH. Please check your confirmation on receipt as we send the money to the owner soon after. The owner’s identity is available on request. The Booking/Service Fee is payable per booking, not per week.

  1. RIGHT TO OCCUPY

All bookings arranged by R.H.H. are for the express purpose of conferring upon the Occupier the right to occupy the accommodation for a bona fide holiday or are lettings of properties which have been used for holidays within the preceding twelve months and as such they are not protected tenancies under the Rent and Housing Acts.

  1. BROCHURE INFORMATION

Every effort is made to ensure that the information contained in the brochure (and on any supplementary sheets) and on the website is accurate, but neither RHH nor the Owner accept any liability for inaccuracies.

  1. REFUSAL OF BOOKINGS

The Owner and RHH reserve the right at their absolute discretion to cancel any booking upon giving the Hirer notice in writing.

  1. PAYMENT OF BALANCE AND KEY ARRANGEMENTS

The balance of the occupation charge is payable without further request not later than eight weeks before the commencement of the holiday period and on receipt of this you will be informed of the arrangements regarding keys. In the case of bookings made later than eight weeks before the holiday full payment is required at the time of booking, including booking/service fee and any refundable deposit (where required and as specified under each property).

  1. NON-RECEIPT OF BALANCE BY DUE DATE

If RHH do not receive the balance of the occupation charge and any Refundable Security Bond by the due date,we will be entitled but not obliged to treat the booking as cancelled and will use our best endeavours to re-let the accommodation. Notwithstanding the above the balance of the occupation charge remains due and payable by the Hirer. If the accommodation is re-let all monies paid by the Hirer will be refunded less any shortfall in the total value of the booking incurred. If the Hirer pays the sums due before the accommodation is re-let the Hirer will be entitled to occupy the accommodation.

  1. REFUNDABLE SECURITY BOND (where applicable)

This is shown together with the occupation charges under the descriptions and is due prior to the hirer taking occupation (or when the booking is made, if made later than eight weeks before the holiday). This Bond is held by RHH. as agents for the owner against any breakages, excess cleaning, etc. and the balance is returned to you as soon as possible after the holiday.  We reserve the right to alter the amount of bond from that stated in the brochure at our discretion. Any deductions made are on the instructions of or on behalf of the owner.

  1. PETS

No pets may enter the premises unless permitted in the brochure description, and then must stay downstairs and not be allowed on the furniture.  Pets should not be left unattended in the properties and dog soils should be cleaned up.

  1. ARRIVAL AND DEPARTURE

Occupation may be taken up from 3.00pm on the date of entry and the property vacated not later than 10.00am on the day of departure.

  1. PERSONS WHO MAY OCCUPY

The hirer and party shall have the right to occupy the accommodation for holiday purposes only and for the agreed period only. The hirer may not allow more than the number of persons the property is stated in the brochure to sleep, to occupy the premises.

  1. GROUPS OF SINGLE PERSONS

We are not set up for stag or hen parties etc but sensible singles or single sex couples are most welcome.

  1. CANCELLATION

Cancellations must be in writing to RHH. On receipt of a cancellation RHH will endeavour to re-let the accommodation but notwithstanding this the balance of the occupation charge remains payable by the Hirer by the due date. If the accommodation is re-let a refund of the occupation charge will be made to the Hirer less any shortfall in the total value of the booking incurred on the reletting.

  1. BOOKING ALTERATIONS

Once a booking has been confirmed, we cannot guarantee to accept a change of property or week.

  1. COMPLAINTS

If something is wrong call us straight away ideally as soon as you arrive. Please don’t queue up at the office on Monday morning and please please don’t wait until you return the keys or get home to tell us that something is wrong.

  1. MATTERS BEYOND OWNER’S CONTROL

These include local happenings that may occur at any time, eg nearby building work. Neither the Owner nor RHH accept responsibility for any matter beyond their control or for the effects they may have on your enjoyment of the property. This does not affect your statutory rights.

  1. WITHDRAWAL OF PROPERTY

In the unlikely event of withdrawal of the property by the Owner for whatever reason, the booking will be cancelled and RHH will notify the Hirer in writing as soon as reasonably practicable. We’ll do our very best to offer alternative accommodation or the Hirer shall be entitled to a full refund of the sums paid only.

  1. REPAIRS

The Hirer must report any defects occurring in the accommodation or its equipment as soon as reasonably practicable. All reasonable efforts will be made to arrange for necessary repairs or renewals to be carried out as quickly as possible. The Hirer shall permit the Owner, RHH or other agent upon giving reasonable notice to enter the accommodation at any reasonable time of day (or at any time in the event of an emergency) for the purpose of carrying out any repairs. RHH shall not be liable for any defects in the accommodation including its equipment.

  1. TELEPHONE

Where applicable the Hirer shall pay the cost of all telephone calls as notified to R.H.H. by the owner.

  1. BROADBAND

Note not all properties have broadband- check the description online before booking. We understand how important internet access is nowadays and if there is a problem with the broadband connection we will do everything possible to restore or improve it but this is a matter beyond the owner’s control as per item 15. IT IS A CONDITION OF BOOKING THAT YOU ACCEPT THAT FAILURE OF BROADBAND SUPPLY IS NOT GROUNDS FOR CANCELLATION OR MOVING ACCOMMODATION AND THAT COMPENSATION IS LIMITED TO A MAXIMUM OF £10 PER DAY WITHOUT SUPPLY.

20.USE OF PREMISES

The Hirer must take reasonable care in the use of the accommodation and keep it clean and tidy at all times and not permit any annoyance to adjoining occupiers.

  1. SMOKING

Please note that all units are now non-smoking. Please ensure all members of the party and guests are aware of this.

  1. ITEMS LEFT BEHIND

We’ll do our best to deal with lost property but neither RHH nor the Owner accepts any responsibility for items left behind by occupiers. If the Hirer fails to make contact re items kept at RHH’s discretion within 7 days of departure they will be treated as abandoned and will be disposed of accordingly.

  1. OCCUPATION AT HIRER’S RISK

Use of the accommodation is at the Hirer’s risk and no liability shall fall upon RHH or the Owner for injury to Occupants or damage to or loss of the Occupant’s belongings or property save for that caused by the negligence.

  1. CALL OUT

If the hirer requires a call out by a contractor who reports to R.H.H. that the call out was due to the fault of the hirer, including failure to read instructions and “Lockouts” the hirer may be charged for the call out.

  1. ALTERATIONS

No employee, agent or representative has authority to alter, modify or waive any provision of these Conditions, which shall at all times be governed by the jurisdiction of the relevant UK court.